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How to understand someone else’s point of view?

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This a journal entry of my recent experience. Recently, during one of my presentation, I noted how much the company could be losing money (qualitative risk) if we were not able to get the equipment up and running. On top of that, we manage to push the operational limits while saving the company additional few million in revenue, I genuinely thought everyone should be happy. But then again, I missed 1 blind spot.

But for some reason, the operation team were angry. The reason? They thought that I was deliberately trying to put them down in the eyes of the management. Now, that POV was never in my thinking. I was rather shocked.

Therefore, it could be very important in our daily life, to properly understand what someone else’s point of view might be. In my case, I was going for a buy-in, but instead, ended with resistance.

The most influential people strive for genuine buy in and commitment and they don’t rely on compliance techniques that only secure short-term persuasion. And interestingly, they follow a pattern of 4 steps which are duplicable.

The 4 steps are:

  1. Go for great outcomes – paint the desired outcome.
  2. Listen past your blind spots – Ask yourself “How do I know I’m right?” and get other background feedback on your possible blind spots. They are called blind spot for a reason, meaning from our own vintage point, we can’t see them.
  3. Engage others in “their there”. The same reason why we know the election season are around the corner, when we see politician walking around in the street.
  4. When you’ve done enough … do more. This would signal that you actually care.

Simple guideline for myself in the future, I missed quite a blind spot. Well, learn from my mistakes.

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Categories: Rants, Reading Notes

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