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Levels of Trust (Book Review)

So, What is the ‘levels’ of trust?

Well, if we were to consider examples of low trust scenarios.

(1) The likes of a prisons are entirely “no-trust,” places where coercion and punishment forces inmates to behave.

(2) Dictatorships are low-trust settings, because fear compels the autocrat’s subjects to obey.

“High trust usually are based on meaning and mission”

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High-trust organizations meanwhile operate with “duty and love.” They are based on “meaning and mission.

You know what kind of entity you are dealing with by what motivates its people: force, fear or love. And we could also relate this with leadership styles, you know, leaders nurture trust while ‘boss’ uses fear to force subordinate to do their bidding.

The difference between a Boss and a Leader

“Granting trust doesn’t guarantee perfect results. Inherent in trusting team members with authority is understanding that even the best efforts can falter.”

High-trust organizations can devolve into low-trust organizations if we’re not careful. When they do, insiders look out for themselves, and things fall apart.

However, leaders also can transform low-trust organizations into high-trust organizations. Here’s how:

  • Try to work with people who exhibit character, competency and authority.
  • Avoid pseudo-trust arrangements and beware that if trust dissipates, betrayal can flourish.

“As a lubricant, trust accelerates decision making, results in agreements that are both durable and flexible, and makes life infinitely more pleasant.”

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Categories: Reading Notes

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