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The Thank You Economy Lessons

Main Points

  • Our great-grandparents knew that good customer relationship mattered. 
  • Corporation’s restless pursuit of profits has led to the elimination of all unnecessary niceties in order to cut costs.
  • Social media have returned the power to the customer, making firms more mannerly and creating the “Thank You Economy,” which cares “obsessively” about customers.
  • The culture of caring should start from the top
  • Interaction with your customers must be heartfelt, visceral and authentic.
  • Quality is more important than quantity.
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Categories: Book Review, Reading Notes

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