Hi, the share button is at the bottom. :)

The Thank You Economy Lessons

Main Points

  • Our great-grandparents knew that good customer relationship mattered. 
  • Corporation’s restless pursuit of profits has led to the elimination of all unnecessary niceties in order to cut costs.
  • Social media have returned the power to the customer, making firms more mannerly and creating the “Thank You Economy,” which cares “obsessively” about customers.
  • The culture of caring should start from the top
  • Interaction with your customers must be heartfelt, visceral and authentic.
  • Quality is more important than quantity.

Categories: Book Review, Reading Notes

Tags: , ,

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: