Month: February 2018

The Art of Customer Service – Woo, Wow & Win (Book Review)

Based on a book of by Thomas A. Stewart & Patricia O’Connell, entitled WOO, WOW AND WIN. The Major Key Points: You can provide quality customer service but delivered a poor customer experience. Use the proactive “Service Design and Delivery”… Read More ›


Change Your Thinking, Change Your Life (Book Review)

Based on by Brian Tracy of the same title. Main Points:- Your moment-to-moment thoughts shape your worldview and life perspective. Thus, be careful to reject self-imposed limitations, negative emotions and defeat. Forgive those who have hurt you and free yourself from… Read More ›

The Rules of Work – The Unspoken Truth About Getting Ahead in Business (Book Review)

by Richard Templar Pearson Prentice Hall © 2005 240 pages Main Take Aways Observe the unwritten rules of your workplace, and notice the leaders’ behavioral  patterns. Constantly practice “secret learning.” • Use the 100 rules of work to prepare yourself… Read More ›

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